Inbound Customer Service Representative - October Classes

Des Moines, IA posted on September 15

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What We Do…

We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.

 

Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.

 

What You Will Do…                    

Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.

 

We are looking for representatives to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position.

Skills You Need…

Technical Skills

  • Minimum typing requirements of 25 wpm
  • Simultaneously navigate multiple PC screens and systems

Communication Skills

  • Passionate about helping others
  • Speak in a pleasant tone, retain composure and gain confidence of the customer
  • Proficient ability to read, write and speak the English language

Problem Solving Skills

  • Identify and anticipate customer needs
  • Effectively prioritize work time to ensure productivity standards are achieved
  • Comfortable working under pressure

Customer Focus

  • Make customers feel valued and appreciated
  • Attitude to thrive in a fast paced, challenging, team-oriented culture
  • Customer Service background or experience working with people

Commitment

  • Training Class Options:
    • September 6th - September 27th  Monday - Friday 4pm - 8pm
    • September 12th - September 30th  Monday - Friday 9am - 4pm

Why Work @ CDS Global…

  • Career building experience!
  • Top-notch paid training!
  • A workplace that’s never boring!
  • Opportunity to make people smile every day!
  • Rewards and recognition that will ignite your career!
  • Amazing coworkers!
  • Take home $11.55-$12.30 an hour
  • Benefits/PTO

 

Criminal background checks are conducted on qualified candidates. AA/EOE

 


Wage

DOE

Experience

Any

Type

Full-time