IT Systems Engineer

West Des Moines, IA posted on October 12

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Aureon, , is hiring!  Recently honored with the highest award offered to a technology company, Aureon has immediate career opportunities for the best talent who are looking for their next position with a growing company. 

Aureon is a leading business solutions provider who connects possibilities to productivity by providing unique and scalable business and technology services for organizations – small and large.  Headquartered in the heart of the Midwest, Aureon offers a comprehensive suite of support services, with a focus on business solutions, technology and consulting services.   This creates many unique career and growth opportunities for our employees!  

POSITION SUMMARY:

The IT Systems Engineer will possess the ability to perform in a fast-paced environment and transition between different tasks as the need arises. Responsible for analyzing, designing, installing, configuring, maintaining and repairing of servers, network infrastructure and components. They will perform a wide variety of evaluation, maintenance, installation and training tasks to ensure network performance meets client satisfaction. Also provides direction, information, and recommendations regarding network configurations and installations. Will be required to plan, coordinate, implement, and document IT project work. 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Troubleshooting malfunctions of servers, network hardware and software applications to resolve operational issues and restore services
  • Design, setup and configure complex server environments
  • Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
  • Managing assigned projects and program components to deliver services in accordance with established objectives
  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
  • Supervising the administration of systems and servers related network to ensure availability of services to authorized users
  • Project scoping and technical plan development
  • Lead project execution
  • Testing of proposed solutions within lab environments
  • Adopting and learning new technologies
  • Providing onsite and remote support
  • Communicate directly with clients regarding projects, support requests and informational inquiries.
  • Perform high level technology assessments
  • Engaging with clients and developing their IT initiatives
  • Capturing client requirements
  • Create review and maintain network documentation, including detailed network diagrams
  • Keep project and service tickets current and up to date on a daily basis
  • Interact with non-technical staff in an effective manner and understand technology security and best practices
  • Liaison with vendors and internal and external resources to ensure proper completion or escalation of issues
  • Demonstrate commitment to providing outstanding customer service
  • Keep physical work space and bench environment clean and organized
  • Assume additional duties as defined by supervisor and executive management
  • Follow Aureon Technology policies and tenets at all times and subscribe to company ethos

EDUCATION, TRAINING, AND EXPERIENCE:

Required

  • One expert certification and one major certification as identified by Aureon Technology technical certification list
  • 7+ years professional experience in a computer or systems related field

Preferred

  • Bachelor’s degree
  • Two expert certifications as identified by Aureon Technology technical certification list
  • 10 years’ professional experience in IT networking

REQUIRED SKILLS:

  • Effective analytical and problem solving skills
  • Ability to organize and simplify technical information
  • Exceptional time management and organizational skills
  • Superior interpersonal, written and oral communication skills
  • Knowledge of a wide variety of hardware, software, and communication technologies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Indoor work primarily in office environment, both company and customer
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • Occasional bending, carrying, squatting, twisting and lifting up to 60 pounds independently
  • Occasional travel by vehicle

 

 


Wage

DOE

Experience

Any

Type

Full-time