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Charles Gabus Ford is Iowa's Largest Ford Dealership! We're locally owned and operated for over 60 years.
We offer one of the most competitive compensation packages in the area. Ready to kick start your career? Come join our winning team.

Job Description

Charles Gabus Ford is looking for an experienced Service Advisor to join our rapidly growing team. You will not find a better work environment at any other auto dealer than right here. CDK experience preferred  

We offer one of the most competitive compensation packages in the area. Ready to kick start your career? Come join our winning team.

 

RESPONSIBILITIES:

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Increase profitability by maximizing sales & execute retail promotions.
  • Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
  • Oversee and participate in quality control.
  • Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

  • High School Diploma or equivalent.
  • Accredited training in service advisor skills, customer satisfaction and quality control.
  • Automotive service advisor experience.
  • Ability to concentrate and accomplish tasks despite interruptions.
  • Ability to perform a variety of tasks simultaneously.
  • Must be willing to submit to a background check and drug screening
  • Must be at least 18 years old 
  • Must have a valid driver's license 

RESPONSIBILITIES:

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Increase profitability by maximizing sales & execute retail promotions.
  • Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
  • Oversee and participate in quality control.
  • Participate in the development and documentation of Standard Operating Procedures as appropriate.

Benefits/Culture

  • 401k match
  • Health/Vision/Dental Insurance
  • Vacation 
  • PTO
  • Tenure! We will contribute to your benefits after you reach milestones with employment.
  • Company Sponsored Events
  • Food Trucks 

Wage

DOE

Experience

Any

Type

Full-time