Are you passionate about assisting youth? Do you enjoy work where you are on-the-go?

If you answered yes, then check out what being a Resident Advisor is all about and start making a difference today!


Resident Advisors maintain a safe, nurturing environment for children living within YESS’ emergency shelter under the guidance of the Unit Supervisor. Resident Advisors provide supervision during day-to-day activities to assure that each child is safe and that their needs are met. Resident Advisors should act as role models for youth and encourage positive behavior and development. 

*This is a full-time opportunity, with a starting pay range of $11.02-$12.60, depending upon education and experience. We are a 24-hour facility, however we are mostly looking for people interested in evening, overnight, and weekend work schedules. Full-time staff must be available to work every other weekend. 

What Resident Advisors are responsible for:

  • Supervise daily and/or nightly routines to meet the needs of children living within the shelter - this includes actively engaging with youth, completing necessary documentation, assuring living spaces are clean and safe, administering medications, and providing information and referrals as appropriate
  • Provide support and interact with youth in a trauma-sensitive manner that promotes respect, honesty, non-judgment and empathy
  • Coordinate and facilitate group activities, including the supervision of youth during special activities and outings
  • Assume a leadership role, particularly during crises, to affect calm and effective solutions
  • Work in collaboration with YESS counselors, case managers, administrative staff, and all other members of Team YESS to ensure each child staying at YESS receives the best care possible.
  • Other duties as assigned

Qualifications you'll need to be a Resident Advisor:

  • Bachelor’s Degree in human service related field preferred; High School diploma (or equivalent) and experience equaling two years may substitute for higher degree.
  • Knowledge in the field of child services required. Knowledge or prior experience working with high-risk youth, especially with youth who have experienced abuse, neglect, homelessness or other traumatic experiences, preferred.
  • Must be hard-working, mature, and possess a strong desire to make a difference in the lives of YESS clients and their families.
  • Excellent communication and interpersonal skills required.
  • Must have the ability to make independent decisions, manage multiple functions under stress and with changing priorities.
  • Must possess the ability to deal tactfully with youth, family members, visitors, government agency representatives and the general public.
  • Able to provide positive role modeling for residents in areas of communication, decision-making, and problem solving
  • Must be willing to participate in all scheduled meetings, trainings and supervision sessions as requested.
  • Must have an acceptable background check and no record of child abuse.

A little about YESS:

MISSION: Youth Emergency Services & Shelter (YESS) meets the critical needs of the community by providing a continuum of quality programs designed to keep children safe and families together.

From its inception in 1973, YESS has grown into a nationally-accredited organization and one of the community’s most trusted providers of emergency services for children and families. YESS cares for the entire age range of children - newborn through age 17 – by providing a network of services that meet their specific needs. As Iowa’s largest youth shelter, children and teens can stay in a safe and supervised environment, and receive nutritious meals, medical care, education, case management, and innovative counseling services.  Families in the community can also receive support from YESS’ Hope Hall and Integrated Care Connections programs so children remain safe and cared for in their own homes. The unique combination of crisis stabilization, emergency shelter, and community-based services at YESS does not exist elsewhere in Iowa, allowing the agency to uniquely serve the community’s most vulnerable children.

Why working at YESS is AWESOME:

As a member of Team YESS, you can-

  • Provide hope and healing to children during one of the most turbulent and difficult times in their lives.
  • Work every day with children who need your support and with peers committed to the same work. 
  • Participate in opportunities and activities that promote your own wellbeing, so you can better care for the children and families who turn to YESS for support
  • Take advantage of flexible scheduling and various shifts to accommodate your availability
  • Receive ongoing training on best practices in the child welfare field, trauma-informed care, and strengths-based practices
  • Make a real impact in the lives of children 

The Resident Advisor work environment & physical demands:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to sit or stand for extended periods.
  • Work involves walking and running, talking and hearing to exchange information, and using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
  • Vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Capable of pushing, pulling, lifting, and/or carrying up to 25 pounds.
  • Ability to perform techniques of Safe Crisis Management as needed and appropriate.
  • Noise level in work environment is generally low to moderate.

Our mission celebrates diversity. We are committed to equal opportunity employment.

Say YESS to healing families and changing lives!